Experience builds loyalty.
Loyalty drives results.
I own both.

Leadership in sales, retail and B2B –
for a defined period, with full accountability

Interim management, projects 
& consultancy for customer-facing businesses: retail, consumer goods and 
boutique hospitality

About me

When a key position is vacant, a division needs realigning or a new market has to be built, I take responsibility for it: for a defined period, in line management, with a clear objective.

I learned retail on the shop floor, not at a desk. What works in a store and what does not, I saw long before I took responsibility for entire markets. That perspective has stayed with me.

Over more than 20 years I led sales and retail organisations for Kaufhof, Nike, VF Corporation, Benetton and ESCADA across up to eight European markets, covering own stores, outlets, franchise and wholesale. I built structures where there were none, restructured store networks and led teams through change. In my last corporate role I reported directly to the CEO.

I then spent eight years building and running my own boutique guesthouse in Portugal. There, experience and results were the same thing: every guest decided the next morning whether the work had paid off, and at the end of the month the result was my own. That is where my view of retail and hospitality comes from.

Today I work from Frankfurt as an interim manager, on projects and as a consultant, across the DACH region and Europe.

20+  Years of experience

In sales, retail and B2B, across up to eight European markets, with international brands and in my own business.

Track record

Kaufhof · Nike · VF Corporation · United Colors of Benetton · ESCADA · EMCASA Boutique Guesthouse

Areas of focus

Sales management · Retail management · Wholesale & key account management · CRM and customer loyalty · Store network and expansion · KPI and performance management · Transformation and change · Team building and leadership

Where I step in

Bridging a vacancy

A key role in sales or retail opens up at short notice. I protect results, teams and customer relationships until a successor is in place.

Realignment

The network, the channels or the organisation no longer fit the market. I restructure them: clear roles, binding standards, reliable steering through KPIs.

Market entry and build-up

A new market or channel needs to be established. I build the structures, teams and processes, from role profiles to operating standards.

How I work

Structure before activity

Clarity on responsibilities, expectations and numbers first. Then pace.

Customer first
 

I come from retail. I look at sales and B2B from the perspective of those who ultimately buy.

Built to hand over
 

What I build lasts beyond the assignment: documented, anchored in the team, independent of me.

Ways of working together

Interim Management

Leadership for a defined period with full accountability, operating in line management.

Projects

A clearly scoped initiative with a defined goal and end date, such as restructuring a store network or introducing retail and KPI standards.

Consultancy

Analysis and sparring for management and leadership teams, one-off or ongoing.

Let's talk

Facing a vacancy, a realignment or a market entry? Write me a few lines about the situation and we will find out whether I am the right fit.

mail@ronnyborck.com

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